reservation agent responsibilities

Reservation Agent Job Description with Its Responsibilities and Requirements Fresh May 5, 2020 A reservation agent is a person who is responsible for responding to communications from travel agents, guests, & referral networks concerning reservations that arrive via fax, cable, telex, phone, mail, or a central reservation system. To effectively and efficiently carry out all aspects of the reservations agent’s duties to the standards of the hotel and company thereby, achieving continued guest satisfaction To assist the Reservations Manger in communicating with all members of Reception, Heads of … If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Possesses exceptional competencies in sales and service guest account maintenance and hotel event coordination. If you’re based in a hotel, you’ll handle calls from guests who want to make a room reservation, so you’ll need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell. Reservation agent responsibilities Enter your email address to receive alerts when we have new listings available for Reservation agent responsibilities . May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information. Friendly nature and hard-working attitude enabling the ability … Job Duties Airline reservation agents typically work in an office environment outside of the airport for a specific airline. Apply to Customer Service Representative, Reservation Agent, Crew Member and more! A primary responsibility of virtually all reservation agents is to make and confirm reservations. What’s in a day? Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Find and apply today for the latest Reservations Agent jobs like Reservations Manager, Bookings Coordinator and more. Ideally, they help customers choose the right packages and accommodations to fit their needs. 92 Reservations Agent jobs and careers on totaljobs. Also Reservation and Transportation Ticket Agent Jobs. Travel Agent responsibilities include: Planning and selling transportations, accommodations, insurance and other travel services; Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations A reservation agent serves an important role in providing information to customers by use of telephone and other communication media.Reservation agents can be employed by various agencies involved in reserving travel places for travelers. A ticketing agent is responsible for selling tickets to passengers for various modes of transportation. Professional Airline Reservation Agent who has worked in a call center setting and at an airport reservation desk. The one tool all reservationists use with flair is the telephone. Reservation agents make and confirm travel arrangements for passengers by using computers and manuals to determine timetables, taxes, and other information. Reservation Agent Job Profile and Description. Reservation Agent Job Profile and Description. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. View our simple job description example for reservation and ticketing agent. 3,476 Hotel Reservations Agent jobs available on We’ll get you noticed. Hotel Reservations Job Description. They take calls and answer questions about airline regulations, help customers make travel plans, and work with computers to resolve problems. 27,655 Reservations jobs available on Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. Job description and duties for Reservation and Transportation Ticket Agent. The following are examples of types of travel agents: Leisure travel agents sell vacation packages to the general public. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Make sure to add requirements, benefits, and perks specific to the role and your company. Adept at providing excellent customer service, solving customer issues and making special arrangements for customers with special needs. The Reservations Agent shall steer the incoming room bookings in accordance with the hotel’s service objectives and procedures so that occupancy is optimized. Job Description for Reservation Agent POSITION TITLE: Reservation Agent REPORTS TO: Front Desk supervisor POSITION SUMMARY: Assists guests in the making, changing and cancelling reservations. Ensures casino and group blocks are balanced and assists casino departments with making reservations. Reservation Supervisor / Asst. One of the duties is like serving the reservation and booking services for customers like hotel rooms, tickets, rental cars, and others. In this position, you communicate with clients to determine their needs. Job Description Summary Sonesta ES Suites Burlington, VT is looking for a Guest Services Agent (GSA…May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes… The roles and responsibilities of an Insurance Agent is multiple. Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Use our Job Search Tool to sort through over 2 million real jobs. … Able to remain calm and level-headed when faced with distressed travelers. Reservations Agent, November 2012 – February 2015 Omnicorp Hotels of California, New Cityland, CA. Airline reservation agents work in call centers or, in some cases, at home. A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. Plus Free Job Search Tool. Over 12,000 other Job Titles and Job Descriptions. Use our Career Test Report to get your career on track and keep it there. The Reservations Agent has responsibility for all inquires in connection with individual room bookings; Excellent verbal/phone communication skills Demonstrates first-rate problem solving and communication skills. Make and confirm reservations for transportation or lodging, or sell transportation tickets. Assisted guests making reservations over the phone with deciding when to visit and the type of rooms they needed; Checked the online system to find new reservations made daily and entered those reservations in the computer system Apply to Reservation Agent, Front Desk Agent, Guest Service Agent and more! This includes airliners, commercial bus lines and railroads. You can search and apply for over 2 million other jobs. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. We make the hiring process one step easier by giving you a template to simply post to our site. This reservation and ticketing agent job description sample will help you to create a basic job description for employees that includes career duties and responsibilities required. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels. Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and customer service. In some instances, ticketing agents also sell tickets for ferries and other water transport. Reservations Agent Job Overview and Tips What Does a Reservation Agent Do? This free Reservations Agent job description sample template can help you attract an innovative and experienced Reservations Agent to your company. Job description and jobs for RESERVATIONS AGENT. There is a responsibility to both the company and the customer. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. Reservation Manager Duties and responsibilities, Responsible for managing all aspects of reservation department in the absence or Reservation Manager. In this reservation agent job description resume, you will recognize what the reservation agents must do to follow their roles. Excellent communication and computer skills. These … Use our Career Interest Test Report to get your career on track and keep it there. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Airline Reservation Agent Job Description & Salary Information. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations.

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